Frequently Asked Questions (FAQ)

1. What is Gopal Mart?

Gopal Mart is an online bookstore in India that offers educational, academic, competitive exam, NCERT, and general books at affordable prices.

2. What types of books do you sell?

We sell a wide range of books including:

  • NCERT Books
  • School & College Textbooks
  • Competitive Exam Books
  • General Knowledge Books
  • Reference Books
  • Children’s Books
  • Skill Development Books

3. Do you sell original books?

Yes. We aim to provide genuine and authentic books sourced from trusted publishers and distributors.

4. Do you deliver across India?

Yes, we deliver to most locations across India through trusted courier partners.

5. Do you offer international shipping?

Currently, we only ship orders within India.

6. What payment methods are available?

We accept:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallet Payments
  • Cash on Delivery (COD) (where available)

7. Is Cash on Delivery (COD) available?

COD may be available for selected products and locations depending on service availability.

8. How long does delivery take?

Orders are usually delivered within 3–7 business days depending on the delivery location and courier service.

9. How can I track my order?

After your order is shipped, tracking details may be shared through email, SMS, or WhatsApp.

10. Can I return a product?

Yes, eligible products may be returned according to our Return & Refund Policy.

Customers should contact us within the applicable return period for assistance.

11. What should I do if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with your order details and product photos so we can review and resolve the issue.

12. Can I cancel my order?

Orders may be cancelled before dispatch. Once shipped, cancellation requests may not be possible.

Please contact customer support for assistance.

13. Do you provide bulk orders for schools or institutes?

Yes, we provide bulk book supply for schools, colleges, libraries, coaching institutes, and educational organizations.

14. How can I contact Gopal Mart?

Contact Information

📞 Phone / WhatsApp: +91 6393651309

📧 Email: support@gopalmart.com

🌐 Website: https://gopalmart.com

📍 Address:
23, NH2, Ruma, Kanpur, Uttar Pradesh 209402, India

🕒 Support Hours:
10:00 AM – 6:00 PM (Monday to Saturday)