Refund policy

Effective Date: 09-05-2026

At Gopal Mart, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

We offer a 7-day return policy from the date of delivery for eligible products.

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The product must be returned with original packaging, tags, and accessories (if any)
  • Proof of purchase or order confirmation is required

Returns requested after the return period may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Used, damaged, or marked books
  • Products damaged by customer handling
  • Items returned without original packaging
  • Digital products or downloadable items (if applicable)

3. How to Request a Return

To request a return, please contact us at:

ЁЯУз Email: support@gopalmart.com
ЁЯУЮ Phone / WhatsApp: +91 6393651309

Please include:

  • Order ID
  • Product name
  • Reason for return
  • Photos (if the item is damaged or incorrect)

Returns sent without prior approval may not be accepted.

4. Return Address

Gopal Mart
23, NH2, Ruma, Kanpur, Uttar Pradesh 209402, India

5. Damaged, Defective, or Wrong Items

Please inspect your order at the time of delivery. If you receive:

  • A damaged product
  • A defective item
  • A wrong product

contact us within 48 hours of delivery with proper photos and order details so we can review and resolve the issue.

6. Exchange Policy

Currently, exchanges are subject to product availability. Customers may contact us for assistance regarding replacement or exchange requests.

7. Refund Policy

Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.

If approved:

  • Refunds are usually processed within 5тАУ8 working days
  • The refund will be credited to the original payment method or as applicable

Shipping charges (if any) may be non-refundable.

8. Contact Us

For any return or refund-related queries, please contact us:

Gopal Mart

ЁЯУЮ Phone / WhatsApp: +91 6393651309

ЁЯУз Email: support@gopalmart.com

ЁЯХТ Support Hours: 10:00 AM тАУ 6:00 PM (Monday to Saturday)